What is Freshdesk Ransomware?
Freshdesk Ransomware is a newly discovered ransomware-type application that is hell-bent on extracting money from you. For this purpose, it was configured to encrypt your files and then demand that you pay a ransom for a decryption tool. The problem is that its creators may not keep their word, so you should not trust them because, in addition to losing your files, you will also suffer a financial loss. This program guarantees a free decryption of one file to convince you that the cyber crooks can actually decrypt all of your files. How that works in real life, however, is not known. Therefore, we advocate for removing this program.
Where does Freshdesk Ransomware come from?
The channels used to distribute Freshdesk Ransomware are unknown at this point. However, our malware analysts assume that it, like most other ransomware, should be distributed via email spam. If that is the case, then its developers should have set up an email server dedicated to spamming the email boxes of unsuspecting users with bogus emails that may look legitimate and even intriguing and then infect their PCs when they open the file attached to the email. The file might be disguised as an MS Word or PDF file. The executable file can be disguised as a document using a double extension, so if you see a file named, for example, document.pdf.exe, then know that it is not PDF, but an EXE (executable) file as the last extension determines the file format while the “.pdf” is just part of the file name. If you run the executable without downloading first, note that it will still be downloaded to the %TEMP% folder where temporary files are stored, but it can remain there. If you download it first, then its location will be the set destination for all downloaded files downloaded through your browser. Now let us get into the information regarding Freshdesk Ransomware’s functionality.
What does Freshdesk Ransomware do?
Once it has successfully infected your computer, Freshdesk Ransomware will enumerate the files on your PC and stat encrypting targeted file types. Our malware analysts say that it was set to encrypt many file formats that include those that hold videos, audios, images, file archives, and documents. Hence, it targets files that can have added value and for which you may be inclined to pay the ransom. This ransomware adds a ".www" file extension to each encrypted file to signify that it has been encrypted.
Once Freshdesk Ransomware has finished encrypting the files, it drops a ransom note named "restore_files.html." This note states that you must pay 0.5 BTC (an approximate 1,250.00 USD) for a decryption key to get your files back. The ransom note features a dialog box where you can enter your email and attach an encrypted file that the cyber criminals promise to decrypt as proof that they can actually decrypt your files. However, you should not trust them as they can trick you and not send the decryption tool once you have paid the ransom. Indeed, anything can happen because cyber criminals are not to be trusted. Therefore, if possible, you should recover as many of your files as possible from external drives after deleting this ransomware.
How do I remove Freshdesk Ransomware?
We hope you found this article insightful and can see what Freshdesk Ransomware is all about. It is all about money extortion, and you should not cave in and send the cyber criminals money as soon as this ransomware infects your computer. Consider your options — wait for a free decryption tool to be created and if it is not, then remove this program using an anti-malware program such as SpyHunter or manually with the help of our guide located below.
Removal Guide
- Press Window+E keys.
- In the address box of File Explorer, type the following file paths and hit Enter.
- %USERPROFILE\Downloads
- %USERPROFILE\Desktop
- %TEMP%
- Locate the malicious file, right-click it and click Delete.
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